How Can We Help You?
Whether you have a question about your sauna, cold plunge, or any wellness product, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas, cold plunges, and Pilates reformers ship via freight and delivery timelines may vary.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door. If you have questions about your shipment status, send us an email and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible products. If something does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return. Our team is available to walk you through the process if needed.
Can I exchange a product for a different model?
We are happy to help with exchanges on eligible items within our return window. Please contact our team with your order number and the product you would like instead, and we will guide you through the next steps. Full details are outlined in our Return Policy.
What size infrared sauna is right for my space?
Choosing the right sauna depends on your available space and how many people will use it at once. We recommend measuring your intended area and comparing it to the dimensions listed on each product page. Our team can also help you find the best fit for your home.
Do I need special setup for a cold plunge or Pilates reformer?
Most of our cold plunges and Pilates reformers are designed for convenient home use without professional installation. Each product page includes setup requirements, space recommendations, and what is included. If you have specific questions about electrical or water connections, our team is happy to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness team aims to answer every inquiry within 24 hours during business days.
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Curated Wellness Products
Owned and operated by Pavauna, every sauna, cold plunge, and reformer is selected for quality and craftsmanship.
30-Day Returns
If a product does not meet your needs, our return process is straightforward, backed by our return policy.
